Refund Policy

1. Gifts and orders on Live Requests

• Nothing is charged before the DJ or venue approves your request, and you can cancel your request at any time before paying.
• The amount is paid directly to the account holder (the DJ or venue), not to us, so refunds are requested from them directly, under their policy and the applicable rules.
• If you paid and your song wasn't played or your order wasn't served, contact the account holder first. If that doesn't resolve it, write to us from the Support page and we'll help you reach them.
• Payment gateways may not return their fees on a refund.

2. Subscriptions

• Subscription payments are non-refundable, in full or in part.
• You can stop your subscription whenever you like; it stays active until the end of the cycle you paid for, then doesn't renew.
• One exception: if we end your account before the end of a paid cycle without any breach on your part, we refund the remaining time.

3. Paid digital products

• Paid digital products (such as music) are delivered immediately, so they're not refundable after download or use, unless the product doesn't work as described and we can't fix it.
• Ask for a refund within 14 days of purchase from the Support page, explaining the problem.

4. Custom production

Payment and refund terms are agreed for each project before work starts. As a rule, work already done is not refunded.

5. How refunds are made

When a refund of an amount paid to us is approved, we return it by the same payment method within 14 business days; your bank may take longer to show it.

Requests and questions: [email protected] or the Support page.